Legal
Privacy Policy
This policy explains how Northern Synergy Group handles personal information collected through our website, quote forms and Facebook/Messenger channels.
Who we are
Northern Synergy Group is a locally owned property services business working across Cairns and the Cassowary Coast. This privacy policy explains how we collect, use, store and protect personal information through our website, quote forms and Facebook/Messenger lead channels.
What information we collect
We collect only the information needed to respond to your enquiry or provide a quote. This may include: • Name, phone number, email address and suburb • Property address and details about the work requested • Photos you choose to upload with a form • Facebook/Messenger user ID and message content when you contact us via Meta platforms • Basic website usage data via Google Analytics to help us improve the site We do not collect payment details, tax file numbers or other sensitive personal information through this website.
How we use your information
We use your information to: • Respond to enquiries and provide quotes • Schedule site visits and job work • Coordinate with team members and subcontractors where needed • Keep a record of work history for warranty and follow-up purposes • Improve our services and website experience We do not sell personal information or use it for unrelated marketing.
Facebook and Messenger lead data
When you message our Facebook Page or interact with our lead forms on Meta platforms, we may receive your name, contact details, message content and a unique Facebook user identifier. This information is imported into our private lead dashboard and treated with the same protections as website enquiries. It is used only to respond to your request and manage any resulting job.
How we protect your information
We store data in a secured cloud backend with authenticated access, encrypted connections and role-based access controls. Only authorised Northern Synergy Group staff can view lead and customer records. We regularly review access and follow reasonable industry practices to reduce the risk of unauthorised access or loss.
Cookies and analytics
Our website uses Google Analytics to understand how visitors find and use the site. These tools may set cookies or collect device and browsing information in an aggregated form. You can manage or disable cookies through your browser settings.
Data retention
We keep enquiry and customer records for as long as necessary to provide services, meet warranty obligations and comply with legal requirements. When information is no longer needed, we delete or de-identify it.
Your rights and deletion requests
You can request access to, correction of, or deletion of your personal information at any time. To make a request, email us at the address below. We will confirm receipt and process verified requests within a reasonable timeframe, typically within 30 days.
Contact us
If you have questions about this policy or would like to access, correct or delete your information, please contact us.
admin@northernsynergygroup.com.auLast updated: 19 July 2026.